Website measurement — updated November 9, 2026
On contractor acquisition pages and the mobile website, usage analytics with PostHog is on by default. You can turn it off using the privacy preferences in the landing-page footer or the app profile. This records campaign labels and events such as viewing a page, creating an account, starting a trial, choosing a suggested question, submitting a first question, receiving a first answer with a document source, seeing the paywall and completing a verified payment. We do not send chat messages, answers, uploaded files or card details in these events.
Meta ad measurement is also on by default on contractor acquisition pages and the mobile website. You can turn it off using the same privacy preferences. We use the Meta Pixel and Conversions API. Meta may receive browser and ad-click identifiers, page visits, signup actions, trial starts, and initial purchase amount/currency. For account matching, we send a one-way hash of the account email address; hashing does not make this information anonymous. The browser pixel can also provide Meta with ordinary connection and device information. This helps measure and optimize SmartDocs advertising on Facebook and Instagram. See Meta’s Privacy Policy.
Measurement preferences do not affect access or trial limits. You can turn Meta measurement off separately or turn all measurement off using the control in the landing-page footer or app profile. Previously saved browser opt-outs are preserved. A saved account Meta opt-out is restored when you sign in and is not turned on by a new browser's default setting; you can enable it with an explicit profile preference change. Browser Do Not Track and Global Privacy Control signals disable this optional browser measurement. When signed in, your account preference is also updated; a failed update is shown with a retry option. Withdrawal stops future measurement from that browser/account after the preference update, but does not erase events already sent.
1. Introduction
TechGamut Inc. ("TechGamut," "we," "us," or "our") provides the SmartDocs contractor support and document-assistance platform. SmartDocs is a product made available directly by TechGamut and, in some cases, through distributors or business customers that sponsor access for their contractors, employees, or customers.
This Privacy Policy explains how we collect, use, disclose, retain, and delete information when you use the SmartDocs mobile app, website, and related services (collectively, the "Services").
2. Scope
This Privacy Policy applies to information collected through:
- the SmartDocs iOS app and other mobile apps;
- the SmartDocs website and hosted portals;
- support, onboarding, and account communications; and
- related integrations and backend systems used to provide the Services.
3. Information We Collect
New contractor trials include setup tips and trial reminders from SmartDocs, as shown before signup. We use your account email, selected trial journey, trial status and content-free usage milestones to provide this onboarding through our FlowX workspace. You can unsubscribe using the link in these emails. These email preferences are separate from website analytics preferences. We do not send your chat questions or answers to FlowX for this onboarding.
We collect the following categories of information, depending on how you use the Services.
Account and Profile Information
We may collect:
- name;
- email address;
- phone number;
- account identifier;
- distributor or business-customer association;
- role, permissions, and account status;
- authentication provider details, such as whether you signed in with email/password, Apple Sign-In, or Google Sign-In.
Authentication and Security Information
We may collect or generate:
- password credentials for email/password login;
- authentication, refresh, and session tokens;
- password reset token metadata;
- security and access-control records needed to protect the Services.
Support and Service Content
We may collect:
- chat messages and support communications sent through the Services;
- documents, photos, screenshots, and other files you upload;
- metadata about those uploads, such as file type, size, and upload time;
- support case, session, and conversation identifiers.
Subscription and Billing Information
If applicable to your organization or distributor arrangement, we may collect:
- subscription status;
- usage counts and service allocation data;
- billing and transaction metadata;
- customer, subscription, and transaction identifiers from payment or platform providers.
SmartDocs does not store full payment card numbers. Where billing or subscription services apply, payment processing is handled by third-party payment processors.
Usage and Technical Information
We may collect:
- IP address;
- browser type;
- device and app usage information;
- access times;
- pages or screens viewed;
- service interaction metadata needed to operate, secure, and improve the Services.
4. How We Collect Information
We collect information:
- directly from you when you create an account, edit your profile, send messages, or upload files;
- automatically when you use the Services;
- from your distributor, employer, or business sponsor when they provision access for you;
- from authentication providers such as Apple or Google when you sign in using those services;
- from payment, platform, and infrastructure providers that support the Services.
5. How We Use Information
We use information to:
- create and manage accounts;
- authenticate users and protect the Services;
- provide support chat, document handling, and AI-assisted features;
- process uploaded files, images, and support requests;
- provide distributor-sponsored access and administer distributor relationships;
- process transactions, subscriptions, and service entitlements where applicable;
- communicate with you about service, security, support, and account matters;
- prevent fraud, abuse, misuse, and unauthorized access;
- monitor service usage, performance, and reliability;
- comply with legal obligations and enforce our agreements;
- improve our products, services, AI features, and support operations.
6. AI Processing and Service Providers
To provide AI-powered and hosted service features, SmartDocs may share information with service providers acting on our behalf, including providers that support:
- identity and authentication;
- cloud hosting and file storage;
- email delivery;
- payments and subscription administration;
- AI and language-model processing.
When you use AI-assisted features, content you submit through the Services, including chat messages, uploaded files, images, and support materials, may be processed by third-party providers that help us deliver AI-assisted features and hosted infrastructure.
We require service providers that process personal information on our behalf to use appropriate safeguards and to provide privacy and security protections that are consistent with applicable law and appropriate for the services they provide to us.
7. How We Share Information
We do not sell your personal information.
We may share information in the following circumstances:
With Your Distributor, Employer, or Business Sponsor
If your access is provided through a distributor, employer, or other business customer, that organization may receive information needed to administer your access, review support activity, manage operations, and evaluate service usage.
With Service Providers
We may share information with vendors and processors that provide services for us, such as hosting, storage, AI processing, authentication, analytics, payment support, communications, and customer support.
For Legal, Security, and Compliance Reasons
We may disclose information if we believe disclosure is reasonably necessary to:
- comply with law, regulation, legal process, or governmental request;
- protect the rights, property, or safety of SmartDocs, our users, distributors, business customers, or others;
- detect, investigate, or prevent fraud, abuse, security incidents, or technical issues;
- enforce our agreements and policies.
In a Business Transfer
We may share information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.
8. Data Security
SmartDocs uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. These measures may include:
- role-based access controls;
- secure authentication practices;
- password protection and hashing;
- encryption in transit;
- access logging and monitoring;
- customer data segmentation;
- vendor and infrastructure security controls.
No system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
9. Account Deletion and Your Rights
Subject to applicable law and operational limitations, you may have the right to:
- access and update certain personal information;
- request deletion of your account and associated personal information;
- opt out of marketing communications;
- contact us with privacy questions or requests.
In-App Account Deletion
If you created or use an account in the SmartDocs app, you can initiate account deletion from within the app.
When you request account deletion:
- your access to the Services is revoked and you are signed out of the app;
- your account is disabled and your direct personal identifiers, such as your email address, name, phone number, profile image, authentication reset data, and similar profile-level identifiers, are deleted or anonymized;
- SmartDocs may retain a non-identifying internal record associated with your distributor or business sponsor so historical analytics, reporting, fraud prevention, audit history, and operational integrity can continue to function without identifying you personally;
- certain de-identified or aggregated information that cannot reasonably identify you may be retained to support analytics, product improvement, service integrity, and AI feature improvement;
- limited support or business records, including support conversations or related records, may be retained in de-identified form where necessary to preserve shared distributor support records, comply with law, resolve disputes, prevent fraud, or maintain business operations.
If you need help with a deletion request, you may also contact us at the email address below.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain security, support business and distributor operations, comply with legal obligations, resolve disputes, and enforce agreements.
When an account is deleted, we delete or anonymize personal account information, subject to limited retention for:
- legal compliance;
- fraud prevention and security;
- financial, tax, billing, and audit obligations;
- backup and disaster recovery processes;
- preservation of de-identified shared support or business records where appropriate.
We may retain anonymized or aggregated information that cannot reasonably identify you, and that information may be used to improve our services, analytics, and AI features.
11. Support Communications and Uploaded Content
Because SmartDocs is used for support, troubleshooting, and distributor-contractor collaboration, support conversations, uploaded images, files, and related records may be visible to the distributor or business customer sponsoring access, as well as to SmartDocs personnel and service providers that support the applicable feature.
If your account is deleted, SmartDocs will remove or anonymize your personal account identifiers. Shared support records and related support content may be retained in de-identified form where necessary for distributor business records, operational continuity, fraud prevention, dispute resolution, legal compliance, or similar legitimate business purposes. Where support content metadata contains direct identifying profile information, SmartDocs will remove or anonymize that identifying metadata consistent with our deletion practices.
12. Cookies and Similar Technologies
For individual contractor acquisition journeys, usage analytics with PostHog (US Cloud) is on by default unless you have opted out or your browser sends a Do Not Track or Global Privacy Control signal. While enabled, we record campaign labels, journey steps, an anonymous browser identifier and a SmartDocs account ID after sign-in, including trial and verified billing outcomes. The measurement cookie is shared between our website and browser app and expires after 180 days. This integration does not record chat content, passwords, card details or session videos. You can change your choice using “Privacy preferences” in the contractor landing-page footer or “Usage measurement” in the app profile. Turning it off does not prevent signup or payment. Browser Do Not Track and Global Privacy Control signals disable browser measurement. Opting out stops future measurement after the account preference is saved; contact us using the details below to request deletion of prior data.
Our website and web-based services may use cookies and similar technologies to operate the Services, maintain sessions, analyze usage, and improve performance. You can manage certain browser-based cookies through your browser settings.
13. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
14. International and Third-Party Processing
Your information may be processed by third-party service providers in jurisdictions other than where you are located, subject to appropriate contractual, legal, and operational safeguards where required.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date and may provide additional notice where required by law.
16. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact us at: hello@smart-docs.io